Head ICT Operations & Service Delivery

📍 Harare, Zimbabwe ⏰ Expires 29 May 2026

Description

To provide strategic leadership and oversight of ICT Operations and Service Delivery across the Authority, ensuring enterprise and taxpayer-facing systems are resilient, secure, and efficient. This role reports to the ICT Director and aligns nationwide service delivery with ZIMRA’s digital transformation objectives.

Requirements

Education: Bachelor’s Degree in ICT, Computer Science, Information Systems, or an equivalent discipline. Mandatory Certification: ITIL Certification or equivalent. Experience: Minimum of eight (8) years of relevant ICT experience, with significant exposure to enterprise ICT operations or systems support leadership. Technical Background: Proven experience supporting large-scale enterprise platforms or public sector digital transformation initiatives. Preferred Credentials: Certifications in COBIT, ISO/IEC 27001, CISSP, or PMP are considered an added advantage.
Zimbabwe Revenue Authority
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