customer service Conducting after-service/sales follow ups for assigned business units and divisions under Croco Holdings Group. Handling and logging complaints, providing appropriate solutions and alternatives within the specified time limits including follow up to ensure resolution on all customer issues. Liaising with divisional staff to attend to queries and complaints. First responder on all customer communication channels and touchpoints as allocated. Conducting periodic market surveys, market intelligence, in-depth competitor analysis and customer surveys.
Employer: croco motors