IT SUPPORT SPECIALIST (LEVEL 1)
📍 Harare, Zimbabwe
⏰ Expires 31 July 2026
Description
We are looking for a dedicated and empathetic IT Support Specialist who will work closely with Customer Care, Product, and Information Security teams to provision user accounts, create customer sites, troubleshoot access issues, and ensure compliance with security policies. The ideal candidate is customer-focused, highly organized, and passionate about delivering outstanding technical support.
Requirements
1–2 years of IT Support, Help Desk, or Identity & Access Management experience. Understanding of user provisioning and access management principles. Familiarity with ticketing systems such as Salesforce, Jira, ServiceNow, Zendesk, or similar. Experience supporting SaaS applications. Salesforce Certification is an added bonus. Familiarity with HIPAA, SOC 2, or other compliance frameworks. Experience with Active Directory or Azure Active Directory. Knowledge of Single Sign-On (SSO) and Multi-Factor Authentication (MFA). ITIL Foundation certification.