ICT Services Manager

• Bachelor’s Honours degree in Information Technology, Computer Science, Computer Engineering or a related field. A Master’s degree will be an added advantage. • Minimum of ten years’ relevant experience in ICT technical support, systems support or ICT service delivery, including at least three years in a management or senior supervisory role. • Relevant professional certifications, such as CompTIA, Microsoft, Cisco CCNA or ITIL. • Sound technical knowledge of Windows environments, computer hardware, software deployment and networking. • Experience in software licensing, ICT asset management and equipment deployment. • Experience in managing service performance, customers and supplier relationships. • Strong leadership, team management and coaching abilities. • Strong planning, organisational and decision-making skills. • Excellent problem-solving and escalation management skills. • Excellent communication and stakeholder management skills. • Strong attention to detail and sound control of records. • A valid driver’s licence will be an added advantage.